Customer Service Representative Manager - Drive Growth & Customer Satisfaction in Batam

Are you a dynamic leader with a passion for customer success and sales growth? PT BizLink Technology Indonesia is seeking a Customer Service Representative Manager to oversee our customer service operations, drive sales strategies, and enhance client satisfaction in Batam Kota. This role is pivotal in shaping our customer experience and achieving our sales targets, offering a unique opportunity to lead and grow with a forward-thinking company.

As the Customer Service Representative Manager, you'll be at the heart of our operations, managing a team of customer service representatives to ensure exceptional service delivery. You'll develop and implement strategies to boost customer loyalty and satisfaction, while also contributing to our sales growth through effective customer engagement. This role combines leadership, customer service excellence, and strategic thinking to drive our success.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of customer service representatives to ensure high levels of customer satisfaction and service quality.
• Develop and implement customer service strategies to enhance client loyalty and retention.
• Drive sales growth through effective customer engagement and relationship management.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies and procedures to maintain high service standards.
• Provide leadership and support to the customer service team, fostering a positive and productive work environment.
• Collaborate with other departments to align customer service efforts with overall business goals.
• Stay updated with industry trends and best practices in customer service and sales to continuously improve our operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or a similar role.
• Proven track record of successfully managing customer service teams and driving customer satisfaction.
• Strong leadership and mentoring skills with the ability to inspire and develop team members.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Proficiency in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Knowledge of sales strategies and techniques to enhance customer engagement and drive sales growth.
• Ability to analyze data and metrics to identify trends and make informed decisions.

🛠️ Keahlian

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