Investigations & Remediations Officer - Customer Experience (Remote - Bali, Indonesia)
Join Symbos CX as an Investigations & Remediations Officer and play a pivotal role in safeguarding our customer experience operations. In this dynamic position, you will lead the identification, investigation, and resolution of operational incidents, ensuring compliance with industry standards and maintaining the highest level of customer satisfaction. Based in Bali, you'll work remotely from locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, contributing to a global team that values innovation and excellence.
As an Investigations & Remediations Officer, you'll be at the forefront of resolving complex issues, utilizing tools like ServiceNow, Jira, and Confluence to streamline your workflow. This role offers a unique opportunity to grow within a company that prioritizes continuous learning and development, with a competitive salary ranging from Rp 12,000,000 to Rp 20,000,000 per month.
If you're passionate about customer experience and thrive in a challenging, fast-paced environment, we invite you to apply and be part of our mission to deliver exceptional service.
📋 Tanggung Jawab Pekerjaan
Key Responsibilities:
- Lead the identification, investigation, and resolution of operational incidents.
- Ensure compliance with industry standards and best practices.
- Maintain and enhance customer satisfaction metrics.
- Utilize tools like ServiceNow, Jira, and Confluence for efficient incident management.
- Collaborate with cross-functional teams to implement remediation strategies.
- Provide regular reports and updates on incident resolution progress.
- Continuously improve processes to prevent recurrence of incidents.
- Stay updated with industry trends and advancements in customer experience.
🎓 Kualifikasi & Syarat
Kualifikasi & Syarat:
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Minimum 3 years of experience in customer experience, incident management, or a similar role.
- Proficient in using ServiceNow, Jira, and Confluence.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with customer experience frameworks and standards.
- Certification in ITIL or a related field is a plus.
🛠️ Keahlian
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